01
Guest context
Guest context stops resetting
Language, allergies, room preferences, stay habits, and already resolved requests remain available the next time the guest writes in.
WhatsApp for independent hospitality
Every message
can become
revenue, recovery, or a review.
Smartpath turns guest WhatsApp threads into fulfilled requests, upsells, service recovery, and review collection without changing how your team works.
Built for riads and hotels in Morocco|From 790 MAD/mo
Live ops and reputation flow
12,400+
Messages processed
2,100+
Requests and orders routed
<30s
Avg. response time
24/7
Recovery before reviews
Built for riads, boutique hotels, and independent groups in Morocco
Raw messages. Broken grammar. Five languages.
Smartpath reads the intent, not the typos.
Clean tickets. Assigned. Tracked. Billed.
necesito toallas por favor y la clave del wifi
can u send a burger 2 304 asap thx. extra fries also
the AC is making a loud noise again!! fix pls
Request Ticket
Housekeeping & WiFi
Translated: ES -> EN
Revenue Upsell
Burger & Extra Fries
Matched to Catalog
Est. Value: +280 MAD
Emergency Escalation
Maintenance: A/C Issue
Negative Sentiment
Two surfaces. One source of truth.
Hotel Concierge
Online
Guest View
Hi! Can we see the dinner menu for the room?
19:42
Of course! Here is our catalog.
In-Room_Dining.pdf
2.4 MB • Document
19:42
We'll take the Ribeye Steak and a Diet Coke. Room 102.
19:45
Manager Bot
Online
Owner View
Activity Log
Room 102 is currently browsing the Dinner Menu.
Ticket #4092 Created
1x Ribeye Steak240 MAD
1x Diet Coke20 MAD
Total260 MAD
Assigned to: Kitchen. Room 102.
Sales Estimate
F&B capture is now at +1,900 MAD.
Built for operators.
Not for IT departments.
No app downloads. No full-team retraining. Smartpath runs on what your guests, front desk, and managers already use: WhatsApp.
Turn Conversations into Commerce
A guest says "can we get burgers to the room?" Smartpath matches the menu, builds the ticket, estimates the sale, and routes it to the kitchen. Automatically.
Recover the stay before the review
Negative sentiment triggers instant escalation. Once the issue is resolved, Smartpath can follow up, ask for a review at the right moment, and log the outcome.
Every Language, Zero Friction
French, English, Spanish, Arabic, or Darija: guests write the way they naturally do. The AI bridges the gap without slowing the operation.
Nothing Happens Off the Record
Every message, AI reply, ticket state change, and review attempt is logged and queryable. When the owner asks "what happened with room 304?", you have the answer in seconds.
Inbound MessagesAI RepliesTicket HistoriesReview AttemptsOwner Audit Records
The compounding edge
At first, it is an AI concierge.
Over time, it becomes the property's operating memory.
Every conversation, ticket, upsell, stay recovery, and review follow-up adds context that belongs to your property. Smartpath responds less like a generic tool and more like a team that already knows the hotel.
02
Property knowledge
Hotel knowledge becomes operational
Menus, SOPs, spa offers, transfers, excursions, and F&B catalogs structure the system around what the property really offers and how it should be delivered.
03
Operational signal
Isolated incidents turn into patterns
Late arrivals, maintenance issues, room service spikes, repeat friction, and sensitive stays stop getting lost in daily noise. Smartpath connects the signals.
04
Management visibility
Leadership sees where to act earlier
You spot at-risk stays, the services that convert, and the next failure points before they hurt reviews, revenue, or team workload.
Each interaction makes the next one more accurate.