One intelligent core.
Three powerful surfaces.
Smartpath combines the frictionless speed of WhatsApp with the deep configuration and analytics of a centralized web command center.
Action: Ordered 1x Ribeye Steak. Ticket #4092 created.
Follow-up: review request sent after issue resolution.
The Web Command Center
Your entire property's intelligence, accessible from any browser. You do not manage a hotel through a mobile phone screen alone. The web dashboard gives your back-office complete control.
- Review full conversation histories and ticket logs.
- Upload PDF menus, catalogs, and operational assets.
- Analyze revenue capture, review follow-ups, and staff performance.
- Manage system prompts, routing rules, and secrets.
The Guest-Facing Concierge
Guests do not want to download your app. They want to text you like they text their friends. Smartpath turns your WhatsApp business number into a multilingual, revenue-generating concierge.
- Conversational ordering tied directly to your catalog.
- Native translation lets guests text in any language.
- Instant delivery of dynamic PDF menus and rich media.
- Automatic escalation of emergencies and negative sentiment.
The Owner's Copilot
Hotel owners and managers are constantly on the move. They do not want to log into a laptop for every decision. Smartpath pushes a live, read-only operational control surface directly to WhatsApp.
- Live alerts for revenue capture and new orders.
- Immediate escalation of guest complaints before they spread.
- Automated daily briefings and sales estimates.
- Visibility into stay recovery and review follow-up status.
Review Collection & Recovery
Smartpath does not stop at detecting a problem. It tracks the resolution, checks guest satisfaction at the right moment, then invites satisfied guests to leave a review. Attempts and outcomes stay visible in the command center.
- Negative sentiment detection with instant escalation.
- Follow-up after resolution or before checkout.
- Review requests sent only once the stay has been recovered.
- Logged review attempts and outcomes for management follow-up.
Room 304 AC fixed and resolution confirmed.
WhatsApp: "Has everything been sorted out?"
Satisfied guest: review link delivered at the right moment.
Attempt and response remain visible in the dashboard and manager view.
Compounding Memory
The system improves not by retraining generic base models, but by accumulating structured operational memory. It logs guest preferences, recurring complaint hotspots, review outcomes, and which upsells convert best over time.
Total Auditability
We preserve workflow transparency. Unlike simple LLM wrappers, every inbound message, AI reply, API tool trigger, ticket state transition, and review attempt is recorded securely in your dashboard.